WDS Mobile is making the customer experience better, all the way from front-line sales through to call centre and online care. WDS Mobile's suite of multi-channel knowledge Management, Device Intelligence, Mobile Device Management, Professional Services and Consulting helps brands deliver a more effective and consistent customer experience.
WDS clients benefit from improved cost efficiency, call containment and sales performance as well as enhancing brand engagement to drive a more connected, consistent, and profitable customer experience. Increasing call deflections, improving customer satisfaction, and understanding customer behaviour.
Telkom Mobile is a Tier 1 network in South Africa that utilizes WDS’ multi-channel platform to provide a seamless end-to-end user experience. This enables Telkom to deflect calls from the Call Centre and furnish end-users with consistent device information and support across all channels. WDS provides a holistic view across the channels where their solutions are deployed, and the insight gathered is used to continuously improve the end-user experience and value to their customers.