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Collab is a European Multimedia Contact Center Software (cloud and premises-based) company, headquartered in Lisbon, Portugal. It has been providing award-winning platforms to businesses of all sizes around the world for 10+ years.

  • Founded: 2003
  • Acquired: 2020
  • Portfolio: Tony Garcia
  • Headquarters: Lisbon, Portugal
  • Industry: Telecommunications, Contact Center Solutions
  • Website: collab.com
  • LinkedIn

Collab is a European multimedia contact center provider based on IP architectures. Founded by a team with solid experience in the contact center sector, Collab anticipated a technological revolution that disrupted the industry: 100% SIP-based, software-only contact centers, oriented towards complex, large-scale enterprises.

The flagship offering, OneContact, combines multiple media touchpoints: voice, video, e-mail, social media, chat, and WhatsApp. The agent interface is unified, intuitive, browser-based and zero-install, so it’s fully ready for remote work scenarios. OneContact can natively integrate with key CRM vendors and can be powered by Artificial Intelligence to deliver multi-channel AI Bots.

 Market Offering

Collab has 4 key products in its ecosystem: OneContact Contact Center, OneContact Cloud PBX, OneContact Gamification and OneContact Workforce Optimization.

These products can be provided via a public cloud service, on-premises license model or via private cloud (hybrid model).

Collab has an indirect sales strategy, where partners in different countries are trained to resell, co-brand and host in their data centers or go with their pre-established Nubitalk cloud.

Customers

With 70+ active partners in 40+ countries, Collab’s solutions are serving enterprise organizations or departments of all sizes, ranging from +7000 seats to as small as 25/50 seats. Collab is Telco oriented, having Vodafone and Vodacom group as one of its largest references, with live contact centres in Portugal, Malta, Mozambique, Tanzania, DRC and Lesotho. Also an enterprise B2B offering with Vodafone Hungary.

Through Collab’s partner ecosystem in Europe, Africa, Latam, and Asia, Collab’s solutions are also serving the core customer support of well-known organizations such as Ageas, Axa, Caixa Seguros (insurance), BBVA, Intrum-Justitia, Oney (banking), LuzSaude, Medhelp, Oncosalud, IPO (health), OTTO (retail), Vodafone/Vodacom, BH Telecom, Tmcel (telcos).

Large scale partners that serve multiple countries include 1Stream (South Africa), CenturyLink / Lumen (Latam), SFR (France & Belgium), ITMAX (Middle East), Microtel (Malaysia & Singapore), Axians (Portugal), Cludo (Poland),

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