Leaders on Leaders: A Founder’s Journey From Sale to the Next Chapter
Featuring: Elliot Yunger, SVP, Head of Corporate Development, Lumine Group & Pedro Quintas, Group Leader, Lumine Group and Former CEO, Collab
In this video from Lumine’s Leaders on Leaders series, we offer a behind-the-scenes look at the relationship-building that set the foundation for Lumine’s acquisition of Collab, and the five-year journey that followed.
Elliot Yunger, SVP and Head of Corporate Development at Lumine, joins Pedro Quintas, Founder of Collab and now Group Leader at Lumine, for a thoughtful conversation about the evolution of Collab. In the video, Pedro shares how he was part of the vision to build a leading contact center platform, why Lumine felt like the right fit, and how his role has grown within the organization post-acquisition. Elliot reflects on what made Collab stand out to Lumine and how Lumine works with founders to preserve and scale their vision post-acquisition.
Collab develops contact centre software focused on improving customer engagement. Over the years, Collab’s technology has supported organizations in adapting to evolving communication needs, with solutions adopted by a diverse range of customers.
Collab was founded by Pedro Quintas, an engineer with a practical approach to product development. Pedro’s leadership guided Collab from its early days as a startup to a company recognized for its contributions to the contact centre sector. Following Collab’s acquisition by Lumine Group in 2020, Pedro transitioned to a Group Leader role, where he shares operational experience and mentors other businesses navigating post-acquisition growth.
Key Takeaways From the Conversation
A New Home for Collab and Its People
Pedro Quintas reflects that choosing the right partner for Collab was about long-term alignment, not just completing a transaction. For Pedro, joining Lumine meant finding a stable environment where Collab’s brand, team, and customers could continue to develop. The partnership has enabled Collab to maintain its focus on building solutions, while also providing new opportunities for growth and collaboration within the Lumine portfolio.
Why Collab Stood Out as a Good Fit for Lumine
Elliot, Lumine’s SVP and Head of Corporate Development shares that Collab stood out for its robust platform, designed to support long-term operational relevance. Collab’s adaptability has enabled customers to address changing requirements in their markets.
Innovation Driven by Customer Needs
Pedro attributes Collab’s progress to a focus on customer feedback. Examples include addressing collections challenges with predictive dialer technology and developing AI-driven workflows in response to operational needs. Collab’s product development is guided by practical, real-world requirements.
The Power of the Lumine Ecosystem
Post-acquisition, Collab continues to leverage the Lumine ecosystem for learnings, co-development, and partnership opportunities. Pedro describes it as “a kid in a playground,” a chance to work with and learn from the ecosystem of companies within the Lumine portfolio.
A Founder’s Career Beyond the Exit
Companies within Lumine retain operational independence after acquisition, while benefiting from access to experienced Group Leaders and a collaborative network. This structure provides guidance and opportunities for career development and acceleration. In 2021, Pedro Quintas became a Group Leader at Lumine, supporting other leaders as they navigate post-acquisition growth.
Integration Executed Effectively
Both Elliot and Pedro highlight the smooth integration process, thanks to Collab’s talented team and their openness to Lumine’s playbooks. The result was a successful alignment and ongoing professional growth for Collab’s team members.
If you’re considering the next chapter for your business, we’d love to share more about our approach to growth and long-term success. Get in touch with our team.
